Ganav app support

Ganav HR

1. Install Ganav HR from the App Store or Google Play.
2. Open the invite your HR team sent you (e-mail or WhatsApp) on your phone and tap the link - or open the app and type the code from the invite.
3. Sign in with your employee portal username and password.

Already use the employee portal on the web? Click Phones at the top of the portal, choose Connect Ganav HR and scan the QR code with your phone.

Ganav Desk

1. Install Ganav Desk.
2. In Ganav on the web, open My profile > Phones > Connect Ganav Desk and scan the QR code with your phone.
3. Sign in and enter your two-factor code (Ganav Desk always needs two-factor sign-in).

"This invite has expired" or "This code was already used."

Invites work once and expire. Ask your HR team to send a new invite, or make a new code yourself on the web (Phones at the top of the employee portal; staff: My profile > Phones).

"Your employer's plan doesn't include the app."

Your organisation has not switched the app on yet. Ask your HR team or administrator.

"This code is for the other app."

Codes for employees open Ganav HR; codes for firm staff open Ganav Desk. Install the app the code is for.

I forgot my password.

Ask your HR team (employees) or your firm’s administrator (staff) to reset it. For your security there is no password reset inside the app.

I don't get notifications.

Check that notifications are allowed for the app in your phone settings and in the app under Settings > Notifications. Your organisation also has to switch phone notifications on.

The punch says "no location".

Allow location for the app (“While using the app”) in your phone settings, then punch again. The app reads your location only at the moment you punch.

I lost my phone or changed phones.

Sign in on the web, open Phones (staff: My profile > Phones) and remove the old phone, then connect the new one. Or ask your HR team or administrator to do it.

The app asks me to update.

Your organisation’s server needs a newer app version. Update the app from the App Store or Google Play.

How do I delete my account or data?

See Account and data deletion.